Jefferson Lines Corporate Refund Policy

• ALL ticket refunds will be charged a 20% processing fee.
• Refund requests must be received at the corporate office within 90 days of purchase date to be considered. The corporate office is located at 2100 East 26th Street, Minneapolis, MN  55404. You may use the ticket up to one year of the purchase date of the ticket.
• Ticket agents may not process refunds. Refunds will be made by the corporate office only.
  
• Refund requests can only be approved by the company who issued the ticket, regardless of which company was to be used for travel. If you purchased your ticket through a Jefferson Lines ticket agent or by telephone, you should contact us. If you purchased your ticket through a companion company, such as Greyhound or Kerrville, you will need to contact them directly for a refund.
• 7 or 14 DAY ADVANCE PURCHASED TICKETS are NON-REFUNDABLE. You may still use the ticket for one year after the purchase date of the ticket. (May be subject to re-issue penalty)
• All refund requests for Prepaid Ticket Orders (PTO tickets) must be made by the original purchaser. Any refund given must be made to the original purchaser.
• Refunds will not be approved from copies of tickets. Originals must be sent back to originating carrier.
• INTERNET tickets are NON-REFUNDABLE.
• One-way partially used tickets are NON-REFUNDABLE.