Career Opportunities

Job Title: Transportation Manager

Exempt/Non-exempt: Exempt

Location: Minneapolis

Department: 77

Supervisor: Vice President

Approved by: Charles Zelle

Summary: Leads employees in the dispatch and driver department. Is responsible for the overall direction, coordination and evaluation of this unit. Manager carries out supervisory responsibilities in accordance with the company's policies, applicable laws and labor contracts.

The manager works with dispatchers and driver supervisors in the daily supervision and monitoring of all scheduled service, charter and tour drivers. Coordinate dispatch efforts with fleet management to ensure that equipment receives timely and proper preventative maintenance.

• Manage the driver hiring process of recruiting interviewing , hiring, training as well as retraining drivers in accordance with company standards

• Plan, supervise and track all operator and dispatch performance. Work with safety department, administering appropriate discipline when necessary.

• Along with Fleet/maintenance Operations, ensure operations expenses are within budget and annual management plan goals are met.

• Manage, document and administer operator bonus (Performance Rewards) program.

• Respond to and investigate all driver-involved complaints and customer service issues.

• Support driver safety and D.O.T. compliance initiatives.

• Accurately complete all paperwork including employee status forms, grievances etc. in a timely fashion.

• Respond to employee grievances within timelines stated in the contract.

• Strive to build positive employee and union relations.

• Directs preparation and retention of dispatch and driver records and reports

• Work dispatch shifts due to illness or emergencies

• Directs and participants in training of personnel and issues manuals, bulletins and other correspondence to improve services and operational activities.

• Perform other duties as assigned.

Directly and indirectly supervise drivers and dispatchers. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel/Availability:

This position requires travel which may be adjusted based on the needs of the organization at any given time. This position is responsible to be on-call 24/7 as the need may arise.

• Detail orientated and customer focused is essential

• Ability to read, analyze and interpret documents such as federal and state regulations, safety rules, operating and maintenance instructions, & procedure manuals.

• Expert knowledge of DOT, federal and state regulations

• Expert knowledge of transportation operations is essential

• Ability to write reports and correspondence.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to interpret and generate a variety of instructions furnished in written or verbal form.

• Excellent customer service, communications, organizational, time management and leadership skills.

• Ability to work with limited supervision and direction.

• Ability and commitment to handle information in a confidential manner.

• Ability to respond to emergencies and crisis situations.

• Excellent decision making skills with ability to analyze service demands and make operational adjustments as needed

• Commitment to work as a team member for the benefit of the company.

• Ability to calculate figures, amounts and statistics.

• Able to meet deadlines – at times under pressure.

• Ability to handle multiple tasks at one time.

• Knowledge of Excel and Word and ability to learn additional programs as applicable.

• Valid CDL

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools or controls; and talk and hear. Occasionally required to reach with hands and arms. May also occasionally lift and/or move up to 50 pounds.

Employee may occasionally be exposed to outside weather conditions.